Refund & Return Policy

All Sales Are Final

All sales are final. We do not offer refunds, returns, or exchanges unless:

• Your item arrives damaged or defective.

• You receive the wrong item.

• Your order cannot be fulfilled because the item is unavailable.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery so we can review the issue and make it right.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Email: jadorelescouleurss@gmail.com

Unavailable Items

If an item you purchased is unavailable after your order is placed, you will be notified promptly and issued a full refund to your original payment method.

Non-Returnable Items

Because all sales are final, we do not accept returns or exchanges for:

• Sale or discounted items

• Gift cards

• Custom or personalized products

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws. To qualify, the item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.

For any questions regarding this policy, please contact us at jadorelescouleurss@gmail.com.